Retail Associate

Retail Associate
South Clinic - 3209 Wonderland Rd. S.

About The Position

Fowler Kennedy Sport Medicine Clinic is seeking a motivated, dependable, and customer-focused Retail Sales Associate to join our team on a full-time basis. This role is essential in supporting our patients, enhancing the retail experience, and ensuring smooth day-to-day operations within our clinic store.

The successful candidate will bring strong customer service skills, a positive attitude, and the ability to thrive in a fast-paced environment. Experience in retail, health services, kinesiology, or a related field is considered a strong asset.

If interested, please contact Angie Goguen, Office Manager at Fowler Kennedy at: agoguen@uwo.ca

Fowler Kennedy Sport Medicine is committed to the principles of equality and diversity in the workplace. We aim to hire the best candidate for the position based on their qualifications and merit in terms of knowledge, skills, and experience. Fowler Kennedy Sport Medicine will not discriminate against job applicants on any of the grounds protected by human rights legislation during any phases of the recruitment, screening and hiring process. We welcome applications from persons with disabilities and will provide accommodations during all stages of the hiring process, upon request. We thank all those who apply however only applicants selected for an interview will be notified.

Job Type: Full-time

Pay: $20.00-$22.00 per hour

Key Responsibilities

  • Welcome and greet customers upon arrival.
  • Provide friendly, knowledgeable, and attentive assistance to all customers.
  • Demonstrate strong product knowledge, including features, benefits, and value.
  • Respond to customer questions, concerns, and unique needs.
  • Support sales through cross-selling, upselling, and promoting current promotions.
  • Process purchases, returns, and exchanges accurately.
  • Address customer complaints professionally and escalate issues when necessary.
  • Maintain a clean, organized, and inviting retail environment.
  • Assist with merchandising, restocking, and maintaining front-of-house displays.
  • Receive, process, and organize incoming shipments and back-stock inventory.
  • Contribute to a positive, team-oriented atmosphere and support collective sales goals.
  • Follow direction from the supervisor and communicate relevant updates as needed.

Operations Mangement

  • Support operational processes to ensure efficient retail and administrative workflows.
  • Maintain accuracy of invoices, receivables, payables, and other financial documentation.
  • Ensure daily transactions are completed accurately and submitted to the central finance team.
  • Assist with facility-related needs, including maintenance coordination and space management.
  • Uphold health and safety, accessibility, and compliance standards within the clinic environment.

Administrative & Clinical Support

  • Provide support to the Administrative Team as needed to ensure smooth clinic operations.
  • Assist with registering patients, answering phone calls, and processing referrals.
  • Escort and room patients, ensuring a welcoming and efficient experience.
  • Clean and prepare treatment rooms between appointments to maintain clinic standards.
  • Support general administrative tasks and contribute to a collaborative clinic environment.

Ideal Qualifications

  • Bachelor’s degree in business, kinesiology, or a related field (or an equivalent combination of education and experience).
  • Minimum of three (3) years of relevant experience, ideally in retail or customer service.
  • Strong communication skills in English.
  • Proficiency with computers and point-of-sale (POS) systems.
  • Highly personable, positive, and approachable demeanor.
  • Demonstrated excellence in customer service and client interaction.

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